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Enterprise Cloud and Managed Services
Expert Help to Manage Your Communications Environment
- Take a tactical approach to reducing costs and freeing up in-house resources. Move to the Cloud or to Cloud-based managed services. Use the time saved on in-house management of unified communications, contact center, video, and hosted applications to re-focus on your core business.
- Exercise your options for the level of support you need. You can start with the most basic, standard managed services, such as Release Management, Managed Assist, or Managed Operate. Or choose a fully as-a-service cloud-based solution that can be customized to support your multi-vendor environment. Or try something in between. We support your path, pace, and choices for communications support and management.
- Increase efficiency, flexibility, and performance with service solutions that keep your business going and growing. You’ll be able to lower your TCO, optimize your communications performance, leverage your in-house resources more efficiently, and lay the groundwork for future technology-based capabilities. You can also capture the value of a globally consistent, IT Infrastructure Library® (ITIL)-aligned communications environment designed to fit your organization’s needs.
- Discover how Avaya makes it possible to connect, communicate and collaborate without boundaries. We offer the broadest options in cloud communication and collaboration services that meet the needs of any size business.
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1100 Series IP Deskphones
The ergonomically designed 1100 Series IP Deskphones are available in a range of models for employees in every area of your business. These phones feature message waiting, incoming call, and data messaging indicators, and icon- and text-based keycaps. Several models offer integrated Bluetooth® audio gateways for increased mobility, and Gigabit Ethernet PC and LAN ports for future expandability.
1100 Series IP Deskphones
The ergonomically designed 1100 Series IP Deskphones are available in a range of models for employees in every area of your business. These phones feature message waiting, incoming call, and data messaging indicators, and icon- and text-based keycaps. Several models offer integrated Bluetooth® audio gateways for increased mobility, and Gigabit Ethernet PC and LAN ports for future expandability.
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1600 Series IP Deskphones
For businesses with basic communications needs, 1600 Series IP Deskphones deliver the frequently used features at an attractive price. They are ideal for main locations, branch offices, and call center agent use, and can be deployed alongside other Avaya phones, helping ensure that every employee has exactly the functionality needed. These phones work with the Avaya Aura® Platform and the Avaya IP Office™ Platform.
1600 Series IP Deskphones
For businesses with basic communications needs, 1600 Series IP Deskphones deliver the frequently used features at an attractive price. They are ideal for main locations, branch offices, and call center agent use, and can be deployed alongside other Avaya phones, helping ensure that every employee has exactly the functionality needed. These phones work with the Avaya Aura® Platform and the Avaya IP Office™ Platform.
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1400 Series Digital Deskphones
Designed to serve the needs of a wide range of business users, the 1400 Series Digital Deskphones combine an attractive and contemporary design with advanced audio technology and productivity enhancing features. These phones work with the Avaya Aura® Platform and the Avaya IP Office™ Platform.
1400 Series Digital Deskphones
Designed to serve the needs of a wide range of business users, the 1400 Series Digital Deskphones combine an attractive and contemporary design with advanced audio technology and productivity enhancing features. These phones work with the Avaya Aura® Platform and the Avaya IP Office™ Platform.
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9500 Series Digital Deskphones
Small and midsize businesses rely on these high-quality deskphones that suit virtually every role within business. Get superior audio and a full range of communications and collaboration features built into your deskphones.
9500 Series Digital Deskphones
Small and midsize businesses rely on these high-quality deskphones that suit virtually every role within business. Get superior audio and a full range of communications and collaboration features built into your deskphones.
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3900 Series Digital Deskphones
The Avaya 3900 Series Digital Deskphones come in five models with a variety of accessories. Improve productivity with easy-to-use interfaces, a call logging feature, self-labeling keys, and simplified administration.
3900 Series Digital Deskphones
The Avaya 3900 Series Digital Deskphones come in five models with a variety of accessories. Improve productivity with easy-to-use interfaces, a call logging feature, self-labeling keys, and simplified administration.
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9600 Series IP Deskphones
Avaya’s flagship line of IP Deskphones offers brilliant audio quality, low power requirements, customizable options, and high performance. The phones feature context-sensitive graphical interfaces and large color touch screens, which deliver increased call control while simplifying the traditional desktop telephone experience.
9600 Series IP Deskphones
Avaya’s flagship line of IP Deskphones offers brilliant audio quality, low power requirements, customizable options, and high performance. The phones feature context-sensitive graphical interfaces and large color touch screens, which deliver increased call control while simplifying the traditional desktop telephone experience.
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9400 Series Digital Deskphones
Help keep all your employees productive with intuitive and easy-to-use phones that deliver a full suite of communications features. Avaya 9400 Series Digital Deskphones feature intelligently-designed interfaces and crystal-clear sound.
9400 Series Digital Deskphones
Help keep all your employees productive with intuitive and easy-to-use phones that deliver a full suite of communications features. Avaya 9400 Series Digital Deskphones feature intelligently-designed interfaces and crystal-clear sound.
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J100 Series IP Phones
Get all your essential call-handling features in these affordable, yet highly functional SIP Phones. These phones deliver the top functionalities and personalization options needed by users in any-size businesses.
J100 Series IP Phones
Get all your essential call-handling features in these affordable, yet highly functional SIP Phones. These phones deliver the top functionalities and personalization options needed by users in any-size businesses.
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TSG-Certified Secure IP Phones
These innovative, efficient phones are designed for use by the Federal Government. The phones bring security and complete communications functions to desktops within Sensitive Compartmented Information Facilities (SCIFs)—no external devices are needed.
TSG-Certified Secure IP Phones
These innovative, efficient phones are designed for use by the Federal Government. The phones bring security and complete communications functions to desktops within Sensitive Compartmented Information Facilities (SCIFs)—no external devices are needed.
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J129 Open SIP Deskphone
Affordable and a highly functional SIP phone, designed to work with a broad range of third-party hosted call control platforms. This phone delivers the top functionalities needed by users in any-size businesses.
J129 Open SIP Deskphone
Affordable and a highly functional SIP phone, designed to work with a broad range of third-party hosted call control platforms. This phone delivers the top functionalities needed by users in any-size businesses.Have Questions?
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B179 Open SIP Conference Phone
This is a sophisticated, easy-to-use communications solution for small to large companies. Avaya technology helps ensure crystal clear transmission during meetings. Plug-and-play simplicity lets you connect the conference phone to an Ethernet cable or phone line. Flexible, advanced features enhance audio, web, and video conferencing.
B179 Open SIP Conference Phone
This is a sophisticated, easy-to-use communications solution for small to large companies. Avaya technology helps ensure crystal clear transmission during meetings. Plug-and-play simplicity lets you connect the conference phone to an Ethernet cable or phone line. Flexible, advanced features enhance audio, web, and video conferencing.Have Questions?
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3700 Series DECT Handsets
Avaya 3700 Series DECT Handsets deliver high-quality wireless voice communications to employees who roam within a building or across a campus.
3700 Series DECT Handsets
Avaya 3700 Series DECT Handsets deliver high-quality wireless voice communications to employees who roam within a building or across a campus.Have Questions?
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Avaya CU-360 Collaboration Unit
Now it’s cost-effective to add video and conferencing to your smaller meeting rooms and spaces. Create an exceptional, convenient experience for training, brainstorming sessions, and meetings.
Avaya CU-360 Collaboration Unit
Now it’s cost-effective to add video and conferencing to your smaller meeting rooms and spaces. Create an exceptional, convenient experience for training, brainstorming sessions, and meetings.Have Questions?
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B100 Series Conference Phones
These conference phones offer sophisticated, easy-to-use communication solutions for small to large companies. Choose from a variety of conference phone models to address the needs of different users in your enterprise.
B100 Series Conference Phones
These conference phones offer sophisticated, easy-to-use communication solutions for small to large companies. Choose from a variety of conference phone models to address the needs of different users in your enterprise.Have Questions?
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Avaya Scopia Video Conferencing Infrastructure
Get scalable, cost-effective, feature-rich video capabilities that interoperate with your existing standards-based video endpoints. Communicate with anyone via video.
Avaya Scopia Video Conferencing Infrastructure
Get scalable, cost-effective, feature-rich video capabilities that interoperate with your existing standards-based video endpoints. Communicate with anyone via video.Have Questions?
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H100 Series Video Collaboration Stations
Avaya video collaboration stations deliver highly effective engagement throughout your business day. Go beyond a basic video phone with full HD video conferencing, a business phone and unified communications features—all in one touchscreen desktop station.
H100 Series Video Collaboration Stations
Avaya video collaboration stations deliver highly effective engagement throughout your business day. Go beyond a basic video phone with full HD video conferencing, a business phone and unified communications features—all in one touchscreen desktop station.Have Questions?
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H200 Series IP Devices
Get all your essential call-handling features in these affordable, yet highly functional SIP Phones. These phones deliver the top functionalities and personalization options needed by users in any-size businesses.
H200 Series IP Devices
Get all your essential call-handling features in these affordable, yet highly functional SIP Phones. These phones deliver the top functionalities and personalization options needed by users in any-size businesses.
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Avaya Scopia XT Video Conferencing
Experience outstanding video conferencing in any environment. Find your perfect solution in Avaya’s complete range of dedicated video conferencing endpoints.
Avaya Scopia XT Video Conferencing
Experience outstanding video conferencing in any environment. Find your perfect solution in Avaya’s complete range of dedicated video conferencing endpoints.Have Questions?
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Avaya Vantage™ Device
Fire up voice, chat, or collaboration with one touch using the new Avaya Vantage™ Device. Put Vantage devices where users need your applications: desktops, hotel rooms, healthcare, kiosks. Open integration and extensibility with the Avaya Client SDK means it’s easy to personalize Vantage for your industry, business, and users.
Avaya Vantage™ Device
Fire up voice, chat, or collaboration with one touch using the new Avaya Vantage™ Device. Put Vantage devices where users need your applications: desktops, hotel rooms, healthcare, kiosks. Open integration and extensibility with the Avaya Client SDK means it’s easy to personalize Vantage for your industry, business, and users.Have Questions?
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Control Manager
Centralized Administration and Management for Your Avaya Contact Centers
- One Admin Tool for All Avaya Contact Center Products
- No Technical Expertise Required
- No Instructions Needed
Better Control and Faster Administration Across All Your Contact Center Locations
- Achieve simpler, easier, centralized administration for your Avaya Contact Center portfolio with Control Manager. Whether your organization supports one contact center or many, you can streamline the management of your Avaya contact center operations.
- Make configuration and management a breeze for technical and nontechnical administrators. They can easily update call center functions and business processes across the entire organization.
- Enable administrators to apply rules and definitions—often using as little as a single key stroke. This allows quick and error-free changes to agents, skills, call flows, IVR prompts, and more.
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Powered by Avaya IP Office™
Make a Fast, Flexible Transition to the Hybrid Cloud
- Satisfy the Growing Demand for as-a-Service Solutions
- Seamlessly Integrate and Migrate Among Premise, Cloud, and Hybrid
- Leverage Your Investment
Quickly Satisfy Customer Demand for Cloud Services
- Tap into solutions designed especially for Avaya’s partners. Avaya’s hybrid cloud solutions are the easy way to take customers on their strategic cloud journey without compromise.
- Deliver a hybrid cloud offering from Avaya to your midsize customers. We deliver full multi-channel Contact Centers and Unified Communications. These hybrid cloud services are the easiest, most flexible, profitable way to move your customers to the cloud.
- Provide reliable, high-quality cloud-based communications to meet growing customer demand. Avaya business partners can quickly host and deliver a cloud-enabled, integrated Contact Centers and Unified Communications from their own data centers.
- Create new revenue streams and accelerated growth for your business. The hybrid architecture and unified code base work seamlessly with existing equipment. Build a new cloud practice based on established expertise.
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xCaaS
Bring Your Contact Center and Unified Communications as a Service to Market Quickly
- Flexibility to Create a Differentiated Offering
- Low Start-Up Costs and Low-Risk Managed Growth
- Single, Scalable Solution based on Avaya Aura® Platform
Build Your Communications Service on Avaya Cloud Reference Architecture
- Offer a full suite of collaboration and/or contact center solutions in one platform. Designed for Avaya’s Service Provider and System Integrator partners, Avaya xCaaS lets you deliver all your cloud communication services from the same Avaya Aura® platform.
- Deliver services via a flexible and rapidly deployable cloud architecture. Integrate with other applications by using open standards, extensive APIs, and customization capabilities. Customize applications for BYOD and deliver standards-based endpoints, supporting a mobile and distributed workforce.
- Match expense with revenue and gain greater control over your cash flow and costs. Our utility pricing gives you a flexible pay-as-you-sell model, so you don’t pay for unused capacity. Provision systems to accommodate the dynamic needs of your customers without incurring significant upfront costs.
- Use multi-tenancy capabilities to optimize your infrastructure for your entire customer base. Avaya Control Manager centralizes and segments administration, which helps you keep costs low and simplify management processes.
- Get Avaya’s rich heritage equaled in the cloud. Our rock-solid reliability in voice communications expands to contact centers and unified communications through the cloud. Our geo-redundant solutions can support any size offering.
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Avaya IP Office™ in the Cloud
Cloud Delivers Hassle-free Customer Experience Management and Robust UC
Cloud Delivers Hassle-free Customer Experience Management and Robust UC
- Leverage the hybrid cloud for seamless integration and migration between your premises-based and cloud-delivered services.
- Protect your existing investment in installed call control, phones, and more while expanding to the cloud.
- Maximize the flexibility and scalability of the cloud for business expansion, seasonal capacity, or additional functionality.
- Minimize disruption to your employees with a common code base between premise and cloud, which means your employees won’t have to learn a new system. Plus, the communications they use in the office will be available on their mobile devices.
- Utilize an unparalleled full stack solution for rich cloud delivered voice, Unified Communications and Contact Center management.
- Modernize with minimal technology risk.
- Protect your business with always on security.
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Avaya Cloud Solutions Delivered by BT Wholesale
Make Your Cloud Communications Solution More Flexible and Reliable
Get Avaya Aura® Platform Capabilities in a Cloud Service
- Revitalize your communications with a complete suite of cloud-based business communications from Avaya. The service is hosted on the cloud network and built on the Avaya Aura® Platform. You benefit from Avaya Aura’s adaptability and rich set of features combined with the clouds high-speed, high-quality managed-Ethernet network.
- Manage scale and capabilities with a convenient monthly subscription service. Deploy selectively for some or all of your users. Shift from CapEx to OpEx. Simplify your ongoing management to a fast, easy online tool. And accelerate the availability and deployment of new applications.
- Receive the bespoke and adaptable communications applications and service level guarantees that have previously only been available to very large enterprises at significant cost.
- Discover how Avaya makes it possible to connect, communicate and collaborate without boundaries. We offer the broadest options in cloud communication and collaboration services that meet the needs of any size business.
This offer is available only in the UK. For further information contact Avaya UK on +44 1483 308000.
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Avaya Snap-ins
Change the Way You Develop Applications
Simplify Application Development with Pre-built Code Modules
- Meet and exceed your business and customer needs to improve internal productivity and customer experience. How? Give your application developers better tools to quickly deliver innovative communications applications.
- Save time and expense in developing new—and improving existing—communications and customer experience applications. Avaya Snap-ins are modular, reusable code or capabilities that connect, enable, or facilitate a specific application’s action or outcome in your environment. Developers simply “snap in” the code modules to immediately integrate new functions.
- Provide value when you use individual Snap-ins independently. Achieve exponential benefits by using Snap-ins together. For example, use Snap-ins to:
- Give users click-to-call or video chat capabilities from within your mobile apps and web pages.
- Create simpler, more effective ways to continuously collect and use real-time data to improve business response times and improve customer experiences.
- Use a data driven real-time resource matching engine and leverage up to the minute customer and business data to optimize achievement of desired business outcomes.
- Integrate real-time speech search into your enterprise and contact center applications and workflows.
- Implement one-number dial in and voice-driven logins to bypass the need to repeatedly enter conference numbers and passcodes.
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Avaya Breeze™ Platform
Build communications-enabled apps and workflows faster.
Stepping up to the digital transformation mandate, developers need a better way to connect people throughout the business. Slash the hours and effort it takes to communications-enable your applications and workflows. Build apps from reusable parts, integrate your apps with other apps, even start from scratch. Use the visual workflow-building tool to automate manual processes. Incorporate any communications method. Design your best omnichannel customer experience. Be a problem solver. Efficiencies and savings will pile up. See the possibilities now—sign up for your free 30-day trial of Avaya Breeze.Have Questions?
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Cloud Options
Private, Powered, and Branded Cloud Services for Your Communications Solutions
Migrate Engagement Solutions at Your Own Pace
- Get the flexibility you need at the cost you want. Support steady growth or seasonal spikes, while mitigating both financial and technical risks. Leverage cloud technologies to deploy the right solutions and take advantage of business and computing models to optimize performance.
- Manage your business, not your communications systems. Avaya and our partners deliver reliable, market-leading communications systems and services, so you can concentrate on the steady drumbeat of customer priorities, growth, and revenue.
- Provide easy, consumer-like tools to engage your team, customers, and partners. As you grow and transform your business, deploy new mobile conferencing and contact center capabilities.
- Choose the cloud model that fits your needs: Avaya Cloud Services, Powered by Avaya, or Avaya Hybrid Solutions.
- Discover how Avaya makes it possible to connect, communicate and collaborate without boundaries. We offer the broadest options in cloud communication and collaboration services that meet the needs of any size business.
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Avaya Scopia® XT Video Conferencing
The Latest in HD Video Collaboration Room Systems and Capabilities
- Invest in the Most Powerful Video Technology
- Study the Cost Effectiveness
- Keep it Simple
Powerful Enterprise Video Solution Delivers an Exceptional User Experience
- Experience outstanding video conferencing in any environment with Avaya’s complete range of dedicated video conferencing endpoints.
- Deliver an unparalleled video collaboration experience. Avaya Scopia® XT Video Conferencing provides leading, powerful video communications technology that includes immersive telepresence, conference room systems, and desktop applications.
- Achieve excellent video performance in real-world network conditions. Experience crisp, smooth video quality with resolutions up to 1080p/60fps, stellar bandwidth efficiency, and error resiliency with H.265 High Efficiency Video Coding (HEVC) and Scalable Video Coding (SVC).
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Mobility Enablement
Build a Virtual Culture for Mobile Employees, Partners, Customers
Increase Availability and Responsiveness for Users Across Geographies and Devices
- Help your users run at business speed with a communications infrastructure that enables mobile and virtual engagement. Our flexible and robust networks protect against outages and provide easier and faster deployment of capabilities and services.
- See the business impact when employees, partners, and customers can connect across networks, locations, and time. Workforces are more available and responsive, and customer experience is seamless and optimized.
- Use Avaya's secure, reliable, and cost-effective mobility solutions to empower all your users. Executives, salespeople, project teams, knowledge workers, customer agents, and guests can work together, as if they're all using the same tool set.
- Keep your business moving. Even when people are in airports and hotels, at client and partner sites, or in home or branch offices, they can access business applications and become fully functional on any mobile device—whether the devices are employee-owned, from an external guest, or corporate-supplied.
- Review our infographic to learn Four Things You Can't Ignore About Enterprise Mobility—and how Avaya can help.
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Avaya Scopia® Video Conferencing Infrastructure
Advanced Solutions for Now and into the Future
- Unmatched Density and Scale
- Video Conferencing and UC Interoperability
- Unified Central Management
Lay the Foundation for Powerful, Scaleable, and Interoperable Multi-Party Video Collaboration
- Go with proven expertise: Avaya was named a major player in IDC MarketScape for worldwide enterprise video conferencing equipment.
- Build on your existing video deployment with HD video conferencing. Avaya Scopia® Video Conferencing Infrastructure provides scalable, cost-effective, and unparalleled interoperability with other standards-based video endpoints.
- Experience advanced room systems and distributed desktop and mobile endpoints. Invite anyone, anywhere, on any network, to participate in a video call.
- Customize your always available virtual conference rooms. Support scheduled and ad-hoc conferencing from video conference room systems, desktops, and mobile apps.
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Worker and Team Productivity
Improve Business Performance with Highly Productive Workers and Teams
Connect Teammates, Partners, and Customers to Drive Business Outcomes, Revenue, Growth
- Simplify technology and logistics to make it easier for workers to achieve peak performance through better alignment, faster innovation, and smoother decision making.
- Boost productivity, drive revenue, growth, and improve profit by empowering people to share ideas and content more easily using natural, contextual communications.
- Use Avaya team and worker productivity solutions to let people engage regardless of their networks or devices in mobile and virtual environments, in and outside of corporate boundaries. Extend secure audio, video, and web conferencing capabilities to workers, customers, and partners so they can meet, build relationships, and get work done.
- Help ensure the real-time collaboration you need for practical, cost-effective deployment across your enterprise. Experience both performance and quality through our focus on reliability, availability, scalability, security, and manageability.
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Avaya Equinox® Meetings Online
Your High-Performance Meeting Room in the Cloud
- Rich User Experience
- Mobile Workforce Flexibility
- Unmatched Room System Support
Meetings in the Cloud for Desktops, Mobiles, and Room Systems
- Save the money, time, and resources you’re spending on conferencing. Eliminate the complexity and capital investment that comes with deploying and supporting on-premise conferencing. With Avaya’s virtual meeting rooms in the cloud, there are no up-front costs for equipment, rack space, power, and maintenance–no technical expertise required. Simply subscribe to the service and start collaborating.
- Use it immediately. With easy cloud delivery, connecting with partners, customers and colleagues is a breeze. Just click on the meeting link to join with your browser, no download required.
- Connect from any device. Connect with Windows and macOS laptops and desktops, Apple iOS and Android smartphones or tablets, and even video conferencing room systems from virtually any vendor.
- Easily share content. Screen and application sharing and an interactive whiteboard help to get your point across.
- See and hear it all with 1080p full HD video and wideband audio. We deliver great quality and bandwidth efficiency optimized for Internet connectivity.
- Learn more about the simplicity and benefits of having Avaya Equinox conferencing delivered in the cloud.
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Topline Growth
Turn Your Contact Center into a Revenue Generator
Drive Revenue by Meeting Rapidly Changing Market and Customer Demands
- Improve top line revenue by engaging effectively with your customers. Studies show that when businesses excel in customer experience, they outperform the S&P 500 by, on average, 26%.
- Position your contact center as a revenue generator, not just a cost center. Our comprehensive portfolio of professional services, proactive communication and omnichannel contact center solutions enable you to quickly adapt to evolving customer needs and engagement preferences.
- Identify opportunities that arise via web, social, mobile, or self-service channels. Proactively engage to uncover new customers, retain existing customers, and increase your share of wallet.
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Avaya CU-360 Collaboration Unit
Video Enable Your Meeting Space
Enhance Your Huddle Meeting and Collaboration Experience
- Introduce smarter collaboration to your business. The Avaya CU-360 Collaboration Unit lets you cost-effectively add video and conferencing to your smaller meeting rooms and spaces. Create an exceptional, convenient experience for training, brainstorming, team and customer meetings.
- Implement enterprise-level video for any size business. Achieve the utility, interoperability, and security of a solution built for the largest companies—but packaged for your-size business. This open system delivers smart collaboration as well as parallel support for popular workplace productivity applications.
- Integrate with cloud services like Avaya Equinox Meetings Online. There’s auto provisioning for quick setup without technical resources.
- Get set up fast, use it immediately. Quick to setup with only two cables to connect, this all-in-one system easily rests on top of your meeting room display. Wi-Fi, an integrated microphone array, and Bluetooth peripheral connectivity means no cables on the table.
- Use great technology. This compact all-in-one video collaboration room system has full HD 1080p video, a 4K camera sensor, and 4K display support. Interoperability with H.323 and SIP enables connectivity to any standards-based video system. Wireless screens and application sharing via Avaya Screen Link means high-resolution presentations without cables.
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Contact Center Efficiency
Exceptional Customer Engagement Starts with Smart Resource Management
Manage Growing Call Volumes, Improve Agent Engagement, Reduce Service Costs
- Get the most and the best from your contact center’s resources, tools, and agents as you evolve to omnichannel customer engagement. Eliminate resource constraints caused by repetitive requests and manual processes. Manage volume fluctuations resulting from growth. Ensure performance to SLAs and compliance requirements.
- Leverage the latest best practices and technologies to:
- Identify customer trends
- Streamline contact handling
- Uncover cumbersome processes
- Scale for growth
- Address training opportunities
- Work with Avaya to achieve your goals—enabling your contact center to operate efficiently as it delivers on its important role in advancing your business’s operational and fiscal performance.
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Communication Server 1000
Upgrade Your Avaya/Nortel Solution Now with our Outstanding Offer
Take Collaboration and Customer Contact Capabilities to a New Level
Your Avaya CS1000 has provided great communications features and reliability for years, but it’s now time to evolve to the latest in UC and omnichannel customer engagement. Start with a quick survey about your Avaya or Nortel CS1000 installation. We’ll give you our best recommendation about Avaya products and promotions that can best help in your transition to new capabilities.
Loyalty2gether is a comprehensive CS1000 upgrade programthat offers our most aggressive promotion ever. It delivers significant hard dollar savings and everything you need to move beyond your CS1000:
- Flexible upgrade options to Avaya Aura® or Avaya IP Office™ in the cloud and on premise
- A deal on new phones you simply can’t pass up!
- Highly aggressive discounts maximizing your CS1000 license value
- Significant support and upgrade bonuses with three-year contracts
- Implementation credits for Avaya Professional Services
- Continuation of your core communication experiences
- Tools for automated migration of your user data
Don’t miss out on Loyalty2gether.It's time to rethink the communications, collaboration and customer contact solutions that drive your business. Reduce your costs, enable your UC and mobility strategies and radically alter the way you interact with your customers. Start the conversation with your Avaya or Partner representative and get the details on Loyalty2gether.
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Avaya Snap-ins
Change the Way You Develop Applications
Simplify Application Development with Pre-built Code Modules
- Meet and exceed your business and customer needs to improve internal productivity and customer experience. How? Give your application developers better tools to quickly deliver innovative communications applications.
- Save time and expense in developing new—and improving existing—communications and customer experience applications. Avaya Snap-ins are modular, reusable code or capabilities that connect, enable, or facilitate a specific application’s action or outcome in your environment. Developers simply “snap in” the code modules to immediately integrate new functions.
- Provide value when you use individual Snap-ins independently. Achieve exponential benefits by using Snap-ins together. For example, use Snap-ins to:
- Give users click-to-call or video chat capabilities from within your mobile apps and web pages.
- Create simpler, more effective ways to continuously collect and use real-time data to improve business response times and improve customer experiences.
- Use a data driven real-time resource matching engine and leverage up to the minute customer and business data to optimize achievement of desired business outcomes.
- Integrate real-time speech search into your enterprise and contact center applications and workflows.
- Implement one-number dial in and voice-driven logins to bypass the need to repeatedly enter conference numbers and passcodes.
Have Questions?
Contact Us NowPopular Products
Avaya Session Border Controller for Enterprise
Greater Security for Your Unified Communications Solutions
- Increased Remote Security for Any Employee, Any Device
- Easy to Install, Simple to Provision
- Multi-Tiered Networks
Enhance Protection of Your Network Borders and Remote Workers
- Secure your SIP and VoIP connectivity beyond the enterprise data network firewall. Data network firewalls protect a variety of traffic types. However, they are not application-aware for SIP-based communications. The Avaya Session Border Controller for Enterprise provides a more secure interface for SIP trunking and remote worker connectivity.
- Improve trunk and client protection with this critical component that helps maintain secure connectivity.
- Gain VPN-less remote worker integration, plus easy-to-provision enterprise access management.
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Avaya Equinox™ Experience
Communications for How and Where We Work
- Digitally Power a New Work Experience
- Use Tools Designed for the Mobile User
- Deliver Seamless Collaboration Inside & Outside Your Business
Communications for how and where we work.
Your customers, employees and partners need a communications experience that fits into how they work instead of changing how they work.Avaya is redefining unified communications to be your natural, convenient way to engage, respond, and share. We put UC in the applications, browsers, and devices that people use every day. With the Avaya Equinox™ Experience, communication just got simple, transparent, in context, and user defined.
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Avaya Aura® Virtualized Environment
Easily Virtualize Your Avaya Applications
- Network Reliability
- Flexible Deployment Options
- Better TCO Today, Increased ROI Tomorrow
Full Unified Communications and Collaboration Solution Supported on VMware
- Virtualize your unified communications applications and get the same great benefits you’ve realized from virtual servers. Avaya Aura® applications—the ones that deliver voice, video, data, and mobile collaboration tools—are now supported on VMware as virtual appliances.
- Skip the installation on a network server by using downloadable, VMware-compatible OVA files. This way, you can integrate full-function Unified Communications applications on your own hardware and VMware operating systems.
- Launch the latest collaboration tools in a reliable, flexible, cost-effective deployment—whether you’re new to Avaya, or looking to update existing Avaya solutions.
- Review our infographic Virtualization: Embracing the New Norm for IT to learn trends and facts about virtualization.
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Workforce Optimization Select
Gather, Measure, and Analyze Your Customer Interactions
- Learn from Each Customer Interaction
- Get Enterprise-Level Capabilities at a Price made for Midsize Business Budgets
- Take Advantage of Seamless Integration with Avaya Customer Engagement Platforms
Improve Agent Performance and the Customer Experience You Deliver
- Generate relevant and timely insights into the customer experience you’re delivering. Capture and analyze voice and non-voice customer interactions with a scalable, flexible, and secure recording platform designed for midsize businesses. See where your service is excellent and where to make changes.
- Define and deliver a consistent customer experience that meets your goals and your customers’ expectations. Leverage interaction data to determine enhancements to service processes, policies, and agent practices.
- Improve agent performance, agent loyalty, and customer satisfaction with targeted coaching plans and eLearning courses that help improve agent knowledge, efficiency, and productivity.
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Avaya Aura® Communication Manager
Voice, Video, and Collaboration Starts Here
- Communicate and Collaborate with Anyone, Anywhere
- Reliability at Your Fingertips
- Designed for IT and Employees
The Core of Your Unified Communications and Collaboration Solution
- Start your move to unified communications and collaboration with Avaya Aura® Communication Manager. Voice, video, messaging, and customer contact applications converge on a single network, to spread intelligent and flexible communications throughout the organization.
- Enable employees to take care of business more easily and quickly—because your staff at headquarters, remote branch offices, and on the road will all be using the same enhanced communication capabilities.
- Extend conferencing, mobility, video, and collaborative applications to everyone in your organization. Avaya Aura® Communication Manager adapts to SIP, H.323, digital, and analog. And this means your current network won’t stop you from moving to unified communications and collaboration.
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VDI Communicator
Virtual Desktop Communications
- UC with a Software-Only Solution
- Open Architecture
- Simplified Deployment
Reliable Communications for VDI—Virtual Desktop Infrastructure—Environments
- Enable unified communications in your virtual desktop infrastructure (VDI) environment—eliminating desk phones and giving users advanced communication capabilities.
- Use VDI Communicator—software deployed on a thin client device—to provide connectivity to the network and enable the Avaya unified communications interface, Avaya Communicator, and Avaya Communicator for Microsoft® Lync.
- Eliminate common quality issues that stem from driving excessive traffic to the data center. The VDI Communicator design separates media (voice and video) traffic from signaling traffic, so media traffic no longer flows through data center servers. It also extends high QoS all the way to the end user.
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Multimedia Messaging
Support the Shift to Instant Messaging and Ad-Hoc Communications
- Rich User Experience
- Efficient Team Interactions
- Enterprise-Class Solution
Short Messages Beat the Time Trap of Emails and Optional Phone Calls
- Save time and increase productivity by using short messaging to replace part of the time spent wading through emails and sitting through unnecessary phone calls. Short, informal exchanges are a proven way to effectively exchange ideas and save time. Texting is the everyday way to communicate big with just a few words.
- Gain alignment, make decisions, and get work done. For Avaya Communicator users, Avaya Multimedia Messaging delivers powerful IM and presence capabilities that let you conduct ongoing conversations across locations and time. With multiple types of media, participants can share and understand complex concepts more effectively.
- Use Multimedia Messaging to:
- Manage point-to-point and multi-party communications
- Send text, voice, and video messages with pictures and files attached
- Hold subject-focused conversations with time stamps and sender identities
- Securely store and deliver messages
- Use administrator controls for service and management
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Avaya Pod Fx™
Enable Cloud-Based Communications from a Single Rack of Equipment
- Virtualization Simplified and Ready to Deploy
- Slash Total Cost of Ownership in Half
- Reduce Time to Service
Accelerating Your Path to Cloud-based Communications
- Deploy unified communications and contact center solutions quickly and easily in your private, public, or hybrid cloud environments with Avaya Pod Fx™. You get a combo of applications, servers, storage, networking, and management components in ready-to-operate packages—for turnkey deployment in virtualized data centers and service provider points of presence.
- Save time and reduce management complexity with fully-integrated multi-vendor solutions. You’ll have industry-leading virtualization technology from VMware, storage technology from EMC, and applications and networking technology from Avaya, fully integrated in single full-stack solution.
- Simplify ongoing operations and software upgrades with common orchestration. Because all solution components are managed through a single umbrella management system, you can take advantage of faster troubleshooting and streamlined management. Single-call support simplifies vendor relationships and reduces your number of support contracts.
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Avaya Officelinx
Communicate Inside the Applications You Use Every Day
- Built for the Cloud
- Works with Existing Communications Systems
- Maximizes Communications Efficiency
Give Every User a Seamless Collaboration Experience
- Get easy access to your voice messages and received faxes from your email, web browser, or mobile device.
- Give your staff and teams fast, handy access to communications and you’ll help them increase productivity and deliver top performances.
- Support remote and mobile users with the same communication experience as if they were right down the hall in headquarters.
- Don’t worry with restrictions or limitations that often come with desktop software. Officelinx integrates communication and collaboration tools inside popular enterprise applications.
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Avaya Aura® Application Server 5300
Unified Communications and Collaboration Designed for Government Installations
- Enable More Efficient Collaboration
- Enhance Military Communications
- Integrate Your Communication Platform and Desktop Access Clients
Supporting Pure Standards-based SIP Environments Within the U.S. Federal Government
- Deliver secure unified communications with media and signaling encryption for all your communications. This highly scalable, carrier grade, software-based solution operates on commercial off-the-shelf hardware. The server is software upgradeable to US government specifications for IPv6 and assured services, and it is Department-of-Defense-compliant for command and control.
- Increase employee productivity with a complete communications suite—including telephony, IM, presence, multimedia conferencing, and unified messaging. IP telephony enables users to make and receive calls from virtually anywhere and offers desktop video, picture caller ID, and real-time call screening.
- Scale to thousands of users with reservation-less conference bridging. It has a rich feature set that includes IM-based notification of who’s participating.
- Enable users to see the best way to communicate with co-workers and control their own availability, through secure instant messaging with rich dynamic presence.
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Avaya Communicator
Transform How You Interact With Colleagues, Partners, and Customers
- Use Communications Without Leaving Your Business Application
- A Single Client Experience Makes it Easy
- Have Just One Identity
Bring All Your Communication Modes Together in a Single Client
- Communicate with others from within the application you’re using—no need to switch to another tool. Use your Avaya tools such as voice, video, and instant messaging while working in your cloud-based business applications or web pages. The experience is seamless and intuitive with a common interface across platforms and devices, including Android, Windows, and iPad.
- Move seamlessly among IM/presence, voice, video, conferencing, and web collaboration. The Avaya Communicator dedicated client application offers a clean and easy graphical interface matched to your business tasks and individual profile, including your device and location.
- Use buddy and contact lists to see who is available and the communication choices you have. Use an IM-like client design to interact.
- Connect more easily when you’re using just one integrated communications solution for conversations, meetings, and projects. Avaya Communicator for Web enables the CRM, email, social, and other cloud applications you use every day. Access communications through your business applications or via the Avaya Communicator client application.
- Review our infographic to learn Four Things You Can't Ignore About Enterprise Mobility—and how Avaya can help.
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Avaya Breeze™ Platform
Take the Fast Lane to Great Communications Applications
- Reinvent Communications
- Gain Global-Scale Performance and Reliability
- Accelerate Digital Business Innovation
Build communications-enabled apps and workflows faster.
Stepping up to the digital transformation mandate, developers need a better way to connect people throughout the business. Slash the hours and effort it takes to communications-enable your applications and workflows. Build apps from reusable parts, integrate your apps with other apps, even start from scratch. Use the visual workflow-building tool to automate manual processes. Incorporate any communications method. Design your best omnichannel customer experience. Be a problem solver. Efficiencies and savings will pile up. See the possibilities now—sign up for your free 30-day trial of Avaya Breeze.Have Questions?
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Avaya Aura® Messaging
Unified Messaging with User Experience Choices and Deployment Flexibility
- Maintain Productivity with a Familiar User Interface
- Use an Avaya or Microsoft Exchange Message Store
- Add a Speech-Based Auto Attendant
Give Users the Telephone Interfaces They Want
- Access your email, voicemail, and faxes from a single interface.
- Use a platform built for stability and flexibility. We use an all-Linux platform with local survivability and geo-redundant capabilities to serve large distributed or centralized configurations, with the option to store messages in an Avaya and/or Microsoft Exchange message store.
- Use Avaya migration services to move from Octel Aria 250/350 and Intuity Audix systems to Avaya Aura® Messaging. Traditional voicemail users can continue their familiar Octel Aria and Intuity Audix experiences.
- Use the only unified messaging system integrated with the Avaya Aura® Platform.
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Intelligent Customer Routing
A Personalized Experience for Every Customer
- Give Customers a Superior User Experience
- Lower Deployment and Operating Costs
- Preserve Existing Investments
Turn Wait Times Into Positive and Productive Customer Engagements
- Create customer experiences that show you value your customers’ time and attention. You can share offers during wait times, deliver customer information to agents that help assure fast and accurate answers, and relay alerts and notifications to callers in queues.
- Give your customers more engaging, satisfying experiences with context-aware applications. Avaya Intelligent Customer Routing dynamically optimizes interactions based on prior purchases, transactions, or other business insights—and every customer interaction is personalized.
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Customer Connections
Video, Web, and Social Media Customer Service Applications for the Contact Center
- Support Web, Video, and Social Media Customer Service
- Turn Agents into Quick-Thinking Problem Solvers
- Enrich Contact Between Customers and Agents
Give Your Customers a First-Class Interactive Experience
- Deliver the right customer experiences consistently through your contact center, whether your customers are using web, video, social media or mobile devices.
- Enable robust video conferencing and collaboration between your customers and agents or in-house experts with Avaya One Touch Video.
- Automatically monitor, track, and classify topics, comments, and trends on social media networks. Use Avaya Social Media Manager to deliver only the actionable items to your teams.
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Avaya IP Office™ Platform
A Simple, Powerful, Unified Collaboration Solution
- A Purpose-Built System
- Business Communications Providing Engagement Everywhere
- Administration Made Simple
UC Can Accelerate Growth and Revolutionize How You Do Business
- Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya.
- Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations.
- Enable your mobile workforce to collaborate and promote commerce—any place, any time, and on any device.
- Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365.
- Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology.
- Accelerate growth by using a complete IP Office solution to create seamless engagement throughout your business. Learn more in our Engagement Everywhere eBook.
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Avaya Ava™
Proactive Customer Service via Any Channel
- Add Mobile Campaigns that Complement Current Campaigns
- Deliver Valuable Information While Cutting Costs
- Collect Revenue Faster and Shrink Recovery Costs
Re-energize Your Customer Care
It’s estimated there are more than five billion mobile device users globally sending 20 billion texts and 60 billion social networking messages each day. Not surprisingly, consumers are more accessible than ever before and organizations need to know how to interact with them. Avaya can help.Avaya Ava™ is a cloud AI solution that lets you engage with your customers using social media, chat and messaging channels. Social messaging integration and automation of digital interactions, utilizing Chat Bot and Natural Language Processing (NLP), delivers immediate self-service capabilities to your customers.
Leveraging your applied business rules, and based on the context analysis of interactions, Avaya Ava responds accordingly—with an automated response or connecting to a live agent, for example. In cases where it is appropriate to direct a customer to agent-based customer care, full context of the upfront automated experience is maintained so your customers receive the personalized, efficient customer care expected. Through continued machine learning of all past interactions, Avaya Ava becomes even more efficient with the handling of future interactions.
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Avaya Aura® Experience Portal
Omnichannel Customer Engagement with a Personal Touch
- Give Customers the Freedom to Choose
- Personalize Your Customer Interactions
- Upgrade Customer Experiences Without Upending Your Infrastructure
Give Your Customers an Experience That No One Else Can
- Engage with your customers when and where they want on the devices of their choice. Every customer interaction holds the promise of making a positive impression and advancing your competitive advantage.
- Connect with customers in new ways, taking advantage of all the popular channels available with Avaya Aura® Experience Portal—including mobile, voice, video, email, and SMS text.
- Orchestrate a personalized interaction with each customer. Even when you have hundreds, thousands, or millions of customer connections, you can design and manage all the different interactions from a single multichannel application platform.
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Be as mobile as your customers. Deliver a seamless, persistent customer experience with mobile capabilities. Dynamic menus let customers check order status, connect with tech support, talk to a live agent. Customers hear estimated wait times and the option to receive a return call. Full context is provided to the agent, so the agent is always prepared to assist customers.
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Support self-service consumers through low-effort apps. Deliver contextual information to an agent so a customer can easily transition from one channel to another. Your agent sees all information that the customer already provided.
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Avaya Oceana® Solution
Exceed Your Customers’ Expectations
- Create a Digital Experience that Drives Customer Loyalty
- Give Agents Tools & Context for Better Customer Interactions
- Use Your Data & Analytics to Drive Better Business Outcomes
Exceed your customers’ expectations.
Your customers demand exceptional, personalized experiences—every time. Avaya Oceana, our comprehensive omnichannel solution, gives you the insights and tools you need to keep them happy and coming back.Use real-time 360º data to fuel smarter decision-making, enhance agent-customer interactions, and drive loyalty. Optimize operations with seamless system and workflow integrations, and cultivate new opportunities with prepackaged and customized options. Choose the deployment option that best suits your needs—on premises, in the cloud, or hybrid—and leverage our extensive expertise to design, implement and optimize your solution.
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Cloud Application Link
Put Communications in Your Everyday Applications and Workflows
- Leverage Your Existing Communications
- Reduce IT Spending
- Make Communication Tools More Accessible and Available
Get More Out of Your Collaboration Tools
Extend your Avaya Aura® Platform to embed unified communication and real-time collaboration tools inside your Chrome and Internet Explorer web browsers—and natively inside Google Apps, Microsoft Office 365, and Salesforce.
Get more productivity out of workflows when you build collaboration steps into existing business processes and apps. Find the right people and make faster, better decisions when familiar and easily accessed voice, video, and contact lookup are part of your processes.
Unify your teams’ communications tools. Manage voice messages from email. From a browser make calls, set up Avaya Scopia® video conferences, and search for contacts.
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Avaya IP Office™ Contact Center
A Simple and Robust Omnichannel Contact Center Application for IP Office
- Create and Deliver a Seamless Customer Experience
- Optimize Business Processes and Customer Routing
- Increase Sales Revenue Opportunities
Leverage Blended Omnichannel Capabilities to Increase the Value of Each Customer Interaction
- Implement a complete end-to-end customer service strategy to differentiate your business from the competition.
- Maximize the value of every interaction by delivering consistent, personalized service while identifying cross-sell and up-sell opportunities.
- Deploy fast with minimal disruption. Be up and servicing customers in as little as a few hours.
- Meet your deployment requirements with flexible options, including Cloud.
- Expand the solution as your business grows. Start with voice and add multimedia channels without adding hardware.
- Use easy supervisor and agent desktop interfaces to foster fast end user adoption. IP Office Contact Center is ideal for employees located in the office, in branch locations, or working from home.
- Gain more value through native integrations with Salesforce.com and SAP CRM applications.
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Avaya Contact Center Select
A Multi-Channel Contact Center Solution for Avaya IP Office™
- Let Customers Use Their Preferred Communication Channels
- Optimize Business Processes and Agent Productivity
- Improve Your Contact Center’s Overall Performance
Your End-to-End Engagement Platform for Improving the Customer Journey
- Build a contact center with robust capabilities that show you the entire customer lifecycle, so you can anticipate, automate and accelerate customer interactions.
- Give your agents complete views of customer interactions, on every channel customers choose. Seeing customer history at a glance streamlines agent work and helps improve agent efficiency.
- Respond immediately to the context and tone of customer interactions. Deliver faster, smoother service, which can increase customer satisfaction and differentiate your business.
- Analyze your customer journey in detail and make the process and policy changes you need to deliver exceptional customer experiences and increase Customer Lifetime Value.
- Support and unify agents in the office, at branch locations, or working from home. Avaya Contact Center Select is designed for businesses with 10-400 customer-facing agents.
- Deploy fast. You can be up and servicing customers in as little as four hours.
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Avaya Cloud Contact Center
Unleash the Power of Conversations to Transform the Customer Experience
- Upgrade to Rich, Omnichannel Experiences
- Empower your Contact Center Agents
- Stay Up to Date on the Latest Technology
Connect, Communicate, Collaborate without Boundaries
The average business today uses up to six different cloud solutions in order to meet an ever-growing list of needs. The rise of digital transformation (and the level of quality, agility and speed consumers expect as a result) has placed more demand on the enterprise than one cloud solution can deliver—until now. Avaya’s approach to cloud is simple: have the cloud your way. Avaya’s cloud solutions are built on a fully open architecture that supports true compatibility and limitless interoperability—with a clear focus on the reliability and security you need.
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Communications Optimization
Build Modernized Unified Communications Solutions
Build a More Efficient, More Responsive Business
- Create communications solutions that deliver the flexibility and agility your business needs to grow. Achieve reduced total cost of ownership—not just for conferencing but for your entire engagement environment. Build an ecosystem that grows in tandem with your business.
- Modernize your existing communications ecosystem by centralizing and simplifying underlying technology infrastructures. Take advantage of cloud-based delivery and new licensing models, and move cost to an efficient operating expense model.
- Move your business ahead by engaging customers, maintaining business processes, and supporting your employees more efficiently. Updating Unified Communication for your enterprise brings mobility, availability, and better solutions for enhanced team engagement.
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Avaya Aura® Contact Center
All-in-One Omnichannel Contact Center Solution
- A Single Interface for Managing All Customer Interactions
- Support Customers' Channel Preferences
- Provide a Seamless Customer Experience Across Channels
Go Beyond Phone Calls—Let Customers Reach You Via Text, IM, Email, or Chat
- Connect with your customers on their terms. Manage all of your contacts—for email, chat, SMS, IM, and social media—the same way you manage your inbound and outbound voice interactions.
- Leverage this complete, omnichannel contact center solution to match callers with the most appropriate resources every time they contact you. Your agents gain call context, both real-time and historical. Your customers receive a differentiated experience.
- Reduce your expenses by using lower-cost channels.
- Consistently deliver a unified, seamless, and highly personalized experience that builds your brand and customer engagement loyalty.
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Customer Experience
Make Your Customer Experience Unique, Personal and Enduring
Drive Customer Retention and Loyalty, Increase Customer Lifetime Value
- Differentiate your customer experience. Customer experience is critical to customer lifetime value, impacting your customer spend, retention, loyalty, advocacy and, ultimately, new customer acquisition costs.
- Build your strategy with the philosophy that every interaction matters. Each individual engagement with your company and your people contributes to a consumer's impression of your business. Your customer experience is the sum of all interactions customers have with your brand.
- Achieve consistency and increased satisfaction across all touch points. Better monitor and measure customer experience data and feedback. Improve customer acquisition and retention. Increase cross-sell and upsell opportunities.
- Create a seamless, personalized omni-channel experience based on the individual preferences of your consumers and across every engagement point on the customer journey.
- Focus on first contact resolutions. Reduce overall customer effort, and create the same experience regardless of agent activity levels or call volumes.
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Proactive Outreach Manager
Proactive Customer Service via Any Channel
- Add Mobile Campaigns that Complement Current Campaigns
- Deliver Valuable Information While Cutting Costs
- Collect Revenue Faster and Shrink Recovery Costs
Enable Customer Acquisition, Retention and Renewal
- Let customers choose when, where, and how they want to connect—whether it’s via mobile, online, in store, or over the phone.
- Create highly engaging, interactive campaigns with Avaya Proactive Outreach Manager. Your inbound and outbound campaigns can be via SMS text, email, phone alerts and notifications, agent-based predictive dialing, interactive services—or a combination.
- Use proactive customer service to start connecting with your customers in every stage of the customer engagement lifecycle. Give customers the right information, at the right time, the way they choose.
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Avaya Aura® Workforce Optimization
A Deeper, More Meaningful Look at Customer Interactions
- Harness the Voice of Your Customer
- Anticipate Contact Volumes
- Enable Front-Line Support Personnel to be More Successful
Transform Customer Engagement While Using Your Resources More Effectively
- Leverage intelligent insights to improve performance, operations and customer service. With Avaya Aura® Workforce Optimization you unite all relevant data from your contact center, back-office, and the wider enterprise under one, integrated platform. This enables you to correlate, share, and use information to make informed decisions faster.
- Isolate, modify, and address processes that are cumbersome—especially the kind that result in customer or employee dissatisfaction.
- Identify top and lower performing agents—address performance problems with targeted training and coaching.
- Spot customer problems and issues quickly so they can be resolved as fast as possible. The appropriateness and speed of your reaction can be important factors in delivering a superior customer experience and ultimately achieving your corporate objectives.
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OnAvaya™ – Google Cloud Platform
Choice and Flexibility for Your Cloud Services Offerings
- Get Avaya’s Rich Heritage in Cloud Solutions
- Get Started with Low Start-Up Costs and Low-Risk Managed Growth
- Create a Differentiated Contact Center Offering
Avaya-Powered Cloud Enablement for Customer Experience Management
- Get to market fast with your own truly differentiated Contact Center as a Service (CCaaS) solution for enterprise customers. Leverage Avaya’s open standards, extensive APIs, and customization capabilities to tailor your solution with your own valuable features. Your services are supported on a common SIP-based communications core and an open, enterprise-wide, cloud-grade network infrastructure.
- Pay only for what’s used. This cloud-enabled solution for Customer Experience Management is licensed on a utility model where you pay only for licenses used by your customers, not for additional unused capacity.
- Provision systems to expand with capacity needs—but don’t incur significant upfront costs. When you don’t pay for idle capacity, you gain greater control over cash flow and expenses.
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VaaS
High-Quality HD Video Conferencing for Your Customers
- Out-of-the Box Multi-Tenancy
- Extensive Accessibility and Interoperability
- Utility Pricing
Bring Your Video Conferencing Service to Market Rapidly
- Get to market fast with your Video as a Service (VaaS) solution powered by Avaya Scopia® for enterprise customers. Reduce the risk and burden of a large upfront capital investment in hardware, software, licenses, and support—yet still achieve a fast ROI.
- Host and maintain the video solution infrastructure, while your customers deploy just the endpoints. Support personal endpoints, desktop and mobile applications, and video room systems.
- Start your VaaS with an initial low down payment and a recurring monthly fee based on actual usage of the system and services. Our cloud-enabled solution for Video Conferencing is licensed on a utility model where you pay only for licenses used by your customers, not for additional unused capacity.
- Expand as needed, but don’t incur significant upfront costs. When you don’t pay for idle capacity, you gain greater control over cash flow and expenses.
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Proactive Contact
Create and Manage Outbound Campaigns and Customer Communications
- Deliver the Maximum Number of Live Calls to Your Agents
- Optimize Your Agents’ Time
- Increase Your Operational Productivity with Blending
Optimize Your Outbound Call Center with Best-In-Class Predictive Dialing
- Connect with your customers by contacting them with timely information and service notices. Enable your outbound call center to send payment reminders, announce product enhancements, explain service changes, conduct surveys, and more—all supported by a reliable, friendly interface.
- Leverage superior call detection and the most advanced dialing algorithms available to optimize your outbound communication campaigns. Automation and inbound/outbound blending help you balance between understaffing and overstaffing. So you can minimize agent downtime and improve agent efficiency.
- Count on Proactive Contact’s proven track record of 99.9% system uptime.
- Watch the tangible benefits accrue as you achieve your customer satisfaction goals faster, lower your cost per contact, and get quicker payback on your investment.
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Avaya Aura® Call Center Elite
The Most Widely Used Contact Center Solution in the World
- Provide Your Customers with a Seamless Experience Across Channels
- Add Lower Cost Customer Service Channels
- Improve Your Contact Center Performance
Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers
- Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura® Call Center Elite helps to ensure the right resources are readily available to your customers.
- Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
- Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
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Interaction Center
Avaya Software Delivers Multichannel Contact Center Services and Support
- Add Lower-Cost Customer Service Channels
- Analyze Customer Service Data to Improve Your Contact Center Performance
- Provide Your Customers with a Seamless Experience Across Channels
Differentiate Your Customer Experience with New Customer Service Channels
- Build on your investment in Avaya Contact Center technology and set your customer experience apart from the competition. With Interaction Center it’s easy to expand beyond voice and add customer service channels such as email, web chat, SMS/text, and social media.
- Help improve multichannel contact center efficiency, using Avaya customer service software. Manage all your new channels the same way you handle voice call interactions, through a single agent desktop interface.
- Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers.
- Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
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Nine Reasons To Move To Avaya Aura From CS1000 [PDF]
Understand the key benefits for CS1000 customers of moving to Avaya Aura and the Era of Engagement.
Nine Reasons To Move To Avaya Aura From CS1000 [PDF]
Supports mid to large enterprises including some of the largest customers in the world.
IP Office Cloud For Your Business [1:27]
Thinking about a cloud communications system for your business? IP Office is the right solution.
Migrating to IP Office in the Cloud [1:32]
For customers with an on-premise IP Office thinking about migrating to IP Office in the cloud.
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